Managed Services Team Lead

7 days ago


Oklahoma City, Oklahoma, United States Jobot Full time
Job Summary:
We are seeking an experienced Managed Services Team Lead to join our operations team in Oklahoma City. As a key member of our team, you will be responsible for ensuring the seamless delivery of our services to our esteemed clients. This role requires a strong background in service delivery, with a proven track record of managing complex projects and leading cross-functional teams.

Key Responsibilities:
  • Lead the delivery of our services, from initial concept to final delivery.
  • Develop and maintain strong relationships with clients.
  • Work closely with our engineering team to ensure timely and budget-friendly service delivery.
  • Regularly review and improve service delivery processes to increase efficiency and quality.
  • Coordinate with various teams to address any issues or delays in service delivery.
  • Evaluate compliance with relevant regulations and industry standards.
  • Implement strategies for improving service delivery, including introducing new technologies or methodologies.

Qualifications:
  • A minimum of 5 years experience in a service delivery role with a technology managed services firm or similar environment.
  • Proven track record in managing service delivery from concept to final delivery.
  • Strong knowledge of servers and relevant technologies.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously.
  • Strong problem-solving skills and effective decision-making under pressure.
  • Excellent communication skills, with the ability to clearly communicate with clients and team members.
  • A strong customer focus, with the ability to build and maintain strong relationships with clients.
  • A degree in Engineering, IT, Business Management, or a related field is preferred.

The estimated annual salary range for this position is $55,000 - $75,000.

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