Senior Service Delivery Director
6 days ago
Growing a successful managed services company in Oklahoma City requires more than just technical expertise. It demands strong leadership, effective communication, and a customer-centric approach.
This is where our Service Delivery Manager role comes in. As the primary point of contact for clients, you will be responsible for ensuring seamless delivery of our services, from concept to final delivery.
We are looking for a seasoned professional with a minimum of 5 years of experience in service delivery roles within technology managed services firms or enterprise environments. Your strong knowledge of servers and other relevant technologies, combined with excellent project management skills, will enable you to manage multiple projects simultaneously and meet tight deadlines.
The ideal candidate will possess strong problem-solving skills, with the ability to think on their feet and make effective decisions under pressure. Excellent communication skills are crucial, as you will need to clearly and effectively communicate with clients and team members alike.
A degree in Engineering, IT, Business Management, or a related field is preferred but not required. What matters most is your passion for delivering high-quality services and your ability to build and maintain strong relationships with clients.
Key Responsibilities- Service Delivery Management: Manage all aspects of service delivery, ensuring high levels of customer satisfaction through efficient processes and timely delivery.
- Client Relationship Building: Develop and maintain strong relationships with clients, acting as the primary point of contact for all service delivery matters.
- Collaboration and Communication: Work closely with our engineering team to ensure that services are delivered on time and within budget, while also providing regular updates to senior management.
- Process Improvement: Regularly review and improve service delivery processes to increase efficiency and quality.
In exchange for your hard work and dedication, we offer a competitive salary range of $60,000-$85,000 per year, reflecting the importance of this role in driving our company's growth and success.
About UsAt Jobot, we pride ourselves on creating opportunities for professional and technical engineers and analysts to support our customers. With a fun culture and a history of promoting career development, we're committed to helping our employees take their careers to the next level.
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