Service Operations Supervisor

2 weeks ago

Spokane, Washington, United States AutoNation Full time

About AutoNation: AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative offerings, outstanding services, and all-encompassing solutions that empower our customers to make informed choices tailored to their needs. Our extensive network of dealerships, backed by a well-recognized brand, provides a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have successfully raised over $40 million for cancer-related causes, underscoring our dedication to positively impacting the lives of our Associates, Customers, and the communities we serve.

Role Overview: The Service Operations Supervisor is responsible for welcoming customers and gathering essential information to address their vehicle repair needs. This role involves liaising with technicians and ensuring customer satisfaction with the services rendered.

Key Responsibilities:
  • Organize and delegate daily tasks for service consultants.
  • Assess performance and provide guidance to service consultants facing behavioral or performance challenges.
  • Train, mentor, and oversee service consultants to enhance their skills.
  • Assist in the service reception during busy periods by promptly greeting customers and collecting necessary vehicle data.
  • Ensure the availability of all supplies required for the efficient operation of the service drive.
  • Communicate with team leaders to track the progress of service jobs.
  • Review the daily open repair order report and address any outstanding repair orders from the previous week.
  • Collaborate with all dealership staff to guarantee high-quality service for customers.
  • Conduct quality checks on vehicles before returning them to customers.
  • Follow up with customers to confirm their satisfaction with the service provided.
  • Comply with federal, state, and local regulations, including those related to hazardous waste disposal and safety protocols.
  • Adhere to company safety guidelines to minimize exposure to harmful substances.
Qualifications:
  • High School diploma or equivalent.
  • Ability to read and understand instructions and information.
  • Minimum of two years of experience in an automotive repair environment.
  • Proficient in collaborating with dealership personnel.
  • Valid driver's license is required.
  • Capability to operate manual transmission vehicles.
  • Strong communication and interpersonal skills.
  • Demonstrated customer service abilities.
  • One year of supervisory experience is preferred.
  • Ability to operate an automobile.

Compensation and Benefits: The anticipated annual salary for this position is competitive and commensurate with the unique experience and qualifications of each candidate.

Exciting Benefits Include:

  • Competitive pay and 401k matching.
  • Comprehensive insurance plans (health, dental, vision) and maternity benefits promoting a healthy work-life balance.
  • Exclusive RX Pet program providing discounts on medications.
  • Employee purchase and discount programs for new and used vehicles, services, parts, and accessories.
  • Access to exceptional deals and discounts through YouDecide, a platform offering promotions from leading providers and retailers.
  • Participation in our DRVPNK mission, dedicated to raising and donating millions for cancer research and treatment in partnership with cancer charities nationwide.

AutoNation is committed to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are eager to make a positive impact. Even if you do not meet every requirement, we encourage you to consider joining our team and contributing to our transformative work in the automotive sector. We value innovation, teamwork, and a commitment to making a meaningful difference in the world.

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