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Ticket Sales Operations Supervisor

2 months ago

Spokane, Washington, United States Learfield Full time

**Ticket Sales Operations Supervisor**

**Location:** Spokane, WA

**Department:** Sales Support

**Compensation:** $ - $

**Benefits:**

Medical/Dental/Vision Insurance

Disability Insurance

Life Insurance

Retirement Benefits

Flexible Spending Accounts

Paid PTO

Flexible Work Schedule

LEARFIELD stands as a premier media and technology services provider in the realm of intercollegiate athletics. The organization enhances the value of college sports for brands and fans through a comprehensive platform that offers innovative content and commerce solutions for fan engagement. LEARFIELD's extensive suite of services encompasses licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales, and professional concessions expertise; branding; campus-wide business and sponsorship development; and venue technology systems.

Headquartered in Plano, Texas, LEARFIELD has proudly supported intercollegiate athletics and the student-athlete experience for many years. The company has been a title sponsor for the esteemed LEARFIELD Directors Cup, which supports athletic departments across all divisions.

Our culture prioritizes people and is characterized by values that reflect intentional and active care for others. We strive daily to embody our value statement: build the team, grow the company, have fun, love, and serve others.

**Role Overview:**

The Ticket Sales Operations Supervisor plays a vital role in assisting the Manager of Ticket Sales and Operations by overseeing daily ticket sales and box office functions for the organization. This position is essential in ensuring seamless ticketing operations for numerous events held annually across various venues.

**Key Responsibilities:**

  • Support the Manager of Ticket Sales & Operations in overall box office management and event ticketing staff.
  • Collaborate with promoters on event scaling, sales strategies, promotions, discounts, and group sales.
  • Develop, maintain, and manage events within the ticketing system, including season ticketing and pricing structures.
  • Prepare necessary event settlements, statements, and reports for accurate financial reconciliation.
  • Administer daily box office cash deposits and maintain accurate financial logs.
  • Assist in the recruitment, training, and supervision of ticketing personnel.
  • Oversee fulfillment operations to ensure timely ticket printing and delivery.
  • Manage call room operations and train Ticket Service Representatives in customer relations.
  • Ensure superior customer service is provided to all patrons.
  • Attend management meetings and perform additional duties as assigned.

**Qualifications:**

**Required:** 3-5 years of progressive experience in box office management, including cash handling.

**Preferred:** Familiarity with ticketing software and strong communication skills.

**Skills:** Strong interpersonal abilities, effective time management, and the capacity to maintain composure in high-pressure situations.

**Integrity and professionalism** are essential in developing effective relationships with colleagues and external partners.

*LEARFIELD is an Equal Opportunity Employer and welcomes applications from all qualified individuals.*