Customer Service Specialist for Personal

2 weeks ago

MagstattleBas, Grand Est, United States Independent Insurance Agents of Nebraska Full time
Job Overview

The Customer Service Specialist for Personal & Commercial Lines plays a crucial role in fostering strong customer relationships by addressing inquiries and concerns related to personal and commercial lines insurance. This position requires prompt and professional interaction with clients, insurance providers, and team members while executing specific service and marketing tasks.

Key Responsibilities
  • Respond to customer inquiries via phone and written communication regarding new or existing insurance policies and manage all claims efficiently.
  • Engage with potential clients to assess their needs, gather essential information, explore policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with insurance carriers as needed.
  • Schedule appointments or client discussions to review current policies, adjust liability limits, assess additional coverage requirements, evaluate replacement costs, enhance accounts, and secure renewals.
  • Provide customers with comprehensive information about products and services, generate quotes for new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or enhance accounts during every service interaction.
  • Address product or service concerns by clarifying the customer's issue, identifying the root cause, selecting and explaining the most effective solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, feedback, and actions taken in the agency management system.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product developments, legislation, coverage options, and technology to continually enhance knowledge and performance, collaborate with team members, mentor staff, and participate in meetings as required.
Qualifications
  • Possess the insurance license mandated by your state and have at least two years of experience in personal and commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverage options, and industry operations to effectively manage and service assigned clients and prospects.
  • Demonstrate a strong customer-centric approach and excellent phone etiquette; possess strong written and verbal communication skills, along with proficient math and reading abilities for accurate calculations.
  • Exhibit the ability and tact to manage challenging customer calls and resolve complex issues independently.
  • Show a strong sense of urgency, attention to detail, organizational skills, multitasking abilities, and effective time management.
  • Proficient in technology and computer systems, including agency management software.
Benefits
  • Competitive Compensation
  • Opportunities for Professional Growth
  • Job Security in a Thriving Industry
Compensation: $17.00 per hour

Embark on a rewarding career in insurance

Shape your own financial future. This role offers flexibility in where, when, and how you work, allowing you to become a trusted advisor in your community and build a lasting career.

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