Automotive Customer Service Specialist
2 weeks ago
Join the Woodhouse Auto Group Team
At Woodhouse Auto Group, we pride ourselves on being a fantastic workplace.
Current Opportunities:
We regularly update our job openings as they arise.
Position: Automotive Customer Service Specialist
Location: Woodhouse Auto Group, Various locations
Schedule: Full Time, Monday to Friday
Compensation: Earnings based on commission
We are in search of a committed and experienced professional to become part of our team as an Automotive Customer Service Specialist. In this capacity, you will serve as the crucial link between our clients and our automotive service technicians, ensuring that every customer receives outstanding service and that their vehicle maintenance and repair requirements are met promptly and effectively.
Key Responsibilities:
- Welcome customers in a friendly and timely manner, conducting a thorough vehicle inspection and gathering necessary vehicle details.
- Accurately document customer vehicle issues on repair orders.
- Advise customers on vehicle care and the importance of adhering to manufacturer specifications and technician recommendations.
- Inspect vehicles for bodywork needs, informing customers if repairs are necessary and providing cost estimates.
- Check for any open recalls or special messages related to the vehicle's VIN.
- Prepare detailed and precise written estimates for labor and parts.
- Coordinate with dispatch to establish promised repair times.
- Secure customer signatures on repair orders and provide them with copies.
- Determine customer payment methods and obtain necessary credit approvals.
- Monitor repair progress throughout the day, communicating any changes in estimates or timelines to customers, and obtaining authorization for additional repairs as needed.
- Review repair orders to confirm completion of work and ensure all additional work and authorizations are documented.
- Close repair orders as appropriate.
You will also be responsible for additional tasks as assigned.
Benefits for Full-Time Employees:
We offer a comprehensive benefits package to our full-time team members.
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