Automotive Customer Service Specialist
2 weeks ago
Position Title: Automotive Customer Service Specialist
Company: Mad Hatter Auto Repair
Compensation: $50,000 - $90,000 annually
Working Hours: Monday - Friday, 7:30 AM - 5:30 PM
Role Overview:
Mad Hatter Auto Repair is a vibrant and customer-oriented automotive service center seeking a skilled and passionate Automotive Customer Service Specialist to enhance our team. In this pivotal role, you will serve as the main liaison for our clientele, guaranteeing an exceptional and efficient service experience.
Key Responsibilities:
- Act as the primary contact for customers, addressing inquiries and providing information about services.
- Facilitate communication between customers and technicians to ensure clarity and satisfaction.
- Manage service appointments and maintain organized records of customer interactions.
- Deliver outstanding customer service, ensuring a positive experience for every client.
Essential Qualifications:
- A minimum of 4 years of experience in automotive service sales or related fields.
- Exceptional verbal and written communication abilities.
- Demonstrated history of providing high-quality customer support.
- Strong organizational skills with the capability to handle multiple tasks efficiently.
- Basic computer skills and a willingness to learn new software applications.
- A proactive, customer-focused approach and a collaborative team spirit.
- Possession of a valid Driver's License with a clean driving record.
If you are a dedicated and enthusiastic Automotive Customer Service Specialist eager to thrive in a fast-paced, customer-driven environment, we encourage you to consider this opportunity.
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