Retail Customer Service Representative

2 months ago


MagstattleBas, Grand Est, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide excellent customer service to ensure high levels of customer satisfaction and loyalty.
  • Sales: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Relationship Building: Build productive trust relationships with wholesale and retail customers to drive sales growth and customer loyalty.
  • Inventory Management: Maintain precise work order files and formulas, and ensure that products are stocked and presented in a clean and organized manner.
  • Operations: Process sales transactions accurately and consistently, and assist with loading and unloading delivery trucks.
Requirements
  • Age: Must be at least 18 years of age.
  • Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Experience: Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.


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