Senior Service Coordinator
2 days ago
The Senior Service Coordinator is a key member of our team, responsible for coordinating and managing service activities to ensure exceptional customer experiences. This role requires strong communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Key Responsibilities- Coordinate and schedule service calls, ensuring timely and efficient delivery of services.
- Communicate effectively with customers, service technicians, and department staff to resolve issues and address concerns.
- Manage and maintain accurate records of service activities, including customer account information and technician work hours.
- Develop and implement processes to improve customer service and employee performance.
- Collaborate with the Service Director to prioritize and manage service requests, ensuring optimal resource allocation.
- Assist with training and development of service technicians, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
- Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
- Minimum high school diploma or equivalent.
- Associate's degree (AA) preferred.
- 5-7 years of progressive experience in dispatch, administration, and customer service.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent Excel and Word skills.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with 50% company match and immediate 100% vesting.
- Annual incentive program based on performance, profitability, and achievement.
- Opportunities for professional growth and development.
Southland Industries is a leading provider of construction services, committed to building a diverse and inclusive workforce. We strive to create a safe and collaborative work environment that fosters growth and empowers professional achievement.
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