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Senior Service Account Manager Mechanical HVAC Sales

1 month ago

Fort Atkinson, Iowa, United States Southland Industries Full time
Job Summary

We are seeking a dynamic and customer-focused Senior Service Account Manager to join our team at Southland Industries. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts.

Key Responsibilities
  • Grow our overall service business by prospecting in assigned market territory to develop and cultivate new existing building owner direct customers.
  • Primary goal is to sell new service maintenance agreements and truck-based service and project work.
  • Proactively manage the service sales process to close sales, including prospecting, qualifying, customer setup and procurement process, proposals, presentations, as well as handling questions and objections.
  • Develop and maintain positive relationships within assigned customer accounts. Oversees the sales process and acts as a One Southland point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
  • Continuously generate new sales by using existing and potential customer networks and social networking. Identify new business opportunities acting as the customer's building solutions partner for all areas of locally provided service offerings.
  • Mentor less-experienced Service Account Managers.
Requirements
  • Advanced knowledge of service policies, procedures, and capabilities.
  • Excellent verbal and written communication, including presentation skills.
  • Exceptional customer service skills and ability to develop strategic customer relationships.
  • Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large and complex accounts (existing and new).
  • Strong collaboration skills internally and externally, with strong problem-solving abilities and a focus on goal achievement.
  • Frequent travel to job sites within assigned region.
  • Advanced Microsoft Office skills, including Excel, Word, and PowerPoint.
  • Strong knowledge of CRM.
Education and Experience

Education: Four-year relevant degree or equivalent training and experience, such as trade-level training or industry experience.

Experience: 5+ years in direct relevant experience.

About Southland Industries

At Southland Industries, we aspire to build a workforce that's as diverse as the people who occupy the buildings we design, build, and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

We offer a comprehensive benefits package that includes excellent benefits for you and your family:

  • 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting.
  • Annual incentive program based upon performance, profitability, and achievement.
  • Medical, Dental, Vision Insurance – 100% Paid for Employee.
  • Term Life, AD&D Insurance, and Voluntary Life Insurance.
  • Disability Income Protection Insurance.
  • Pre-tax Flexible Spending Plans (Health and Dependent Care).
  • Holidays/Vacation/Personal Time/Life Events Leave.
  • Numerous training opportunities and company-paid membership for professional associations and licenses.

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For CA, the intended pay band is $110,000 - $120,000 base compensation + earned commission based on annual sales target.