Bilingual HR Coordinator
1 week ago
A+ Consulting is seeking a highly skilled and bilingual HR Coordinator to provide administrative support to all HR processes, programs, reporting, and policies. The successful candidate will provide quality customer service, handle sensitive and confidential information, and work efficiently to resolve and close cases accurately and timely.
Key Responsibilities:
- Provide timely and accurate information to employees via phone, email, or other points of contact.
- Triage issues presented by employees and escalate to Tier 2 specialists for resolution.
- Follow up with employees upon closure of issues for satisfaction of resolution.
- Accurately and timely log-in all cases received via phone or email into the case management system.
- Identify and assess employees' needs and provide a solution to best meet their needs.
- Liaise with partners such as Benefits, Shared Services, and Payroll to ensure valid and correct information is provided to employees.
- Navigate employees through the process of benefit enrollment through the self-service portal.
- Collect and validate complete data required to process manual employee personal and organizational transactions.
- Participate in pre and post-implementation activities.
- Support inquiries regarding Company initiatives, Natural Disaster/crisis events, and annual programs.
Requirements:
- Strong ability to work with a team and build relationships throughout the organization.
- General knowledge of employment law and interviewing principles.
- Strong communication skills - written, verbal, persuasion, motivation, facilitation of strong working relationships.
- Knowledge of other MS Office Suite and/or software applications related to job functions.
- Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills.
About A+ Consulting:
A+ Consulting is a rapidly growing company that provides contract, contract-to-hire, and direct hire solutions for IT, Technical Fields, Administrative, and Finance Professionals. We hold certifications as a Small Business and Minority Business Enterprise.
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