Senior Service Coordinator

2 weeks ago


Fort Atkinson, Iowa, United States Southland Industries Full time
Job Summary

The Senior Service Coordinator is a key role within our organization, responsible for ensuring seamless communication with Field Technicians and coordinating jobs with our Dispatcher. This position requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Schedule and manage labor resources to support preventative maintenance and techs to support our clients and business.
  • Coordinate materials, sub-contractors, and equipment based on needs, skill sets, and availability for Service Order work and Maintenance Agreements schedules.
  • Proactively manage Service Agreement data base to ensure client satisfaction issues are addressed and manage retention.
  • Responsible for generating, interpreting, and printing various reports and contributing to the content to help grow our business.
  • Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses, and special billing rates.
  • Partners with Account Manager tasking and spend plans for renewals to maximize GM% and customer satisfaction. Research and resolve expenses and reports discrepancies.
  • Direct the workflow/mentor less-experienced team members. Facilitates new staff onboarding.
Requirements
  • Minimum high school diploma or GED.
  • Associate Degree (AA) preferred.
  • 4+ years related experience and/or training; or equivalent combination of education and experience.
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Ability to coordinate projects.
  • Excellent ability to multi-task and prioritize.
  • Excellent Excel and Word skills.
About Southland Industries

At Southland Industries, we strive to build a workforce that reflects the diversity of the communities we serve. We are committed to creating a safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and treats all employees with respect.

Benefits
  • 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting.
  • Annual incentive program based upon performance, profitability, and achievement.
  • Medical, Dental, Vision Insurance - 100% Paid for Employee.
  • Term Life, AD&D Insurance, and Voluntary Life Insurance.
  • Disability Income Protection Insurance.
  • Pre-tax Flexible Spending Plans (Health and Dependent Care).
  • Holidays/Vacation/Personal Time/Life Events Leave.
  • Numerous training opportunities and company-paid membership for professional associations and licenses.


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