Residential Services Coordinator

1 month ago


Fort Atkinson, Iowa, United States Synergy Global Housing, LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Residential Services Coordinator to join our team at Synergy Global Housing, LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service, coordinating with internal departments, and ensuring seamless delivery of services to our guests.

Key Responsibilities
  • Provide day-to-day customer service and coordinate with other departments to efficiently accommodate guests' requests
  • Complete high-quality work according to job specifications while producing the required amount of work within established timetables
  • Establish and maintain effective relationships with vendors, managers, and internal staff, serving as a liaison between Residential Services and company operations
  • Prepare and lead daily Morning Operations meetings
  • Receive and process service requests from field inspectors, ensuring deficiencies are handled to company service standards
  • Schedule vendor and property services, communicating with properties to ensure authorization is granted for all vendors and employees to access apartments when needed
  • Perform other administrative duties as assigned
  • May assist in the training of new hires
Requirements
  • Proficient in Microsoft Suite
  • Knowledge of Oscar preferred but not required
  • Excellent communication skills, with the ability to build rapport and maintain working relationships while delivering a high standard for service
  • Solves a variety of problems involving several concrete variables in standardized situations
  • Bilingual-Spanish
  • Creative problem solver with a customer service-positive attitude, organized, detail-oriented, and effective time management skills
  • Critical and analytical thinking with attention to detail and high accuracy
  • Ability to work on several projects simultaneously and maintain a high level of professionalism

Synergy Global Housing, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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