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Residential Services Coordinator

2 months ago

Fort Atkinson, Iowa, United States Synergy Global Housing, LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Residential Services Coordinator to join our team at Synergy Global Housing, LLC. As a key member of our operations team, you will be responsible for providing exceptional customer service and coordinating with various departments to ensure seamless guest experiences.

Key Responsibilities
  • Provide day-to-day customer service and coordinate with other departments to efficiently accommodate guests' requests
  • Complete high-quality work according to job specifications while producing the required amount of work within established timetables
  • Establish and maintain effective relationships with vendors, managers, and internal staff, serving as a liaison between Residential Services and company operations
  • Prepare and lead daily Morning Operations meetings
  • Receive and process service requests from field inspectors, ensuring deficiencies are handled to company service standards
  • Schedule vendor and property services (furniture, housewares, carpet care) and communicate with properties to ensure authorization is granted for all vendors and employees to access apartments when needed
  • Follow up with vendors to ensure services are complete
  • Perform other administrative duties as assigned
  • May assist in the training of new hires
Requirements
  • Proficient in Microsoft Suite
  • Knowledge of Oscar preferred but not required
  • Excellent communication skills, with the ability to build rapport and maintain working relationships while delivering a high standard for service
  • Solves a variety of problems involving several concrete variables in standardized situations
  • Bilingual-Spanish
  • Creative problem solver with a customer service-positive attitude, organized, detail-oriented, and effective time management skills/ability to multitask
  • Critical and analytical thinking with attention to detail and high accuracy
  • Comfortable working on several projects simultaneously and well-organized at all times
  • Negotiates and resolves issues and problems related to guest issues, aware and sensitive to errors and mistakes that can occur, and minimizes them
  • Maintains a high level of professionalism, working independently and/or within a group setting
  • Capable of concentrating on details for extended periods of time

Synergy Global Housing, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.