Customer Support Specialist
2 weeks ago
This position is fully remote.
Key Responsibilities:
• Provide assistance to clients:
o Facilitate transportation arrangements for appointments
o Address concerns related to past appointments
o Manage recovery processes for failed transportation services
o Clarify eligibility for benefits
• Due to the nature of some inquiries, clients may exhibit feelings of distress, impatience, fear, or anxiety. While this can be challenging, it also presents a rewarding opportunity to offer meaningful support to these individuals.
• Navigate the client’s system efficiently using function keys to ensure precise processing of transportation requests.
• Collaborate with multiple departments to effectively resolve transportation and eligibility challenges.
Qualifications:
Attributes of Successful Service Partners:
- This role is ideal for individuals who are available to work Monday through Friday from 9:00 a.m. to 5:00 p.m. ET, as the majority of service intervals are scheduled within this timeframe.
- Familiarity with Function Keys is advantageous; training will be provided.
- Exhibit exceptional problem-solving skills while delivering knowledgeable and courteous customer service.
- Demonstrate patience, empathy, and the ability to manage stress effectively while working under pressure.
- Possess strong written and verbal communication skills.
Benefits:
- Access to affordable PPO healthcare and dental plans.
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