Customer Engagement Specialist

2 weeks ago


Katy, Texas, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in enhancing the shopping experience by fostering a customer-centric environment. This position is dedicated to promoting a culture that prioritizes customer satisfaction and product knowledge, ensuring that our core values are integrated into every aspect of store operations.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves sales targets by employing effective sales strategies and sharing in-depth product knowledge with customers.
  • Stays informed about ongoing promotions and maintains visual merchandising standards.
  • Ensures adherence to merchandise handling and presentation guidelines, while supporting loss prevention efforts.
  • Contributes to visual merchandising initiatives, including monthly displays and maintaining store zones.

Customer Service Excellence:
  • Embodies and promotes the principles of exceptional customer service, delivering a seamless shopping experience across all channels.
  • Addresses customer inquiries and resolves issues promptly.
  • Facilitates a smooth checkout process, remaining knowledgeable about payment policies, promotions, and returns.
  • Encourages additional purchases at checkout, including gift card sales.
  • Engages customers in loyalty programs.
  • Develops and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains up-to-date knowledge of product offerings both in-store and online.
  • Utilizes customer relationship management tools to maintain ongoing communication with clients.

Operational Support:
  • Assists in replenishment efforts to ensure product availability.
  • Supports order fulfillment processes.
  • Participates in visual merchandising tasks, including display setups and signage placements.
  • Helps maintain a clean and organized store environment.

Team Collaboration and Development:
  • Encourages a collaborative approach to problem-solving within the team.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Previous experience in retail or sales is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to company-provided technology.
  • Excellent organizational skills with the ability to multitask in a dynamic environment.
  • Ability to interact effectively with customers, team members, and management.
  • Regular attendance is essential to meet business needs, with flexibility to work various shifts.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Regular climbing as part of daily responsibilities.

This position is essential to our growth and success, and we are always looking for talented individuals to join our team.



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