CLUB Membership Customer Support Specialist
2 weeks ago
Position Overview:
PART TIME:
Delivering exceptional customer service while ensuring a satisfying and efficient shopping experience for all patrons.
Acting as knowledgeable advocates of the CLUB program by effectively communicating and showcasing the advantages of becoming a CLUB Member while managing account services and other CLUB-related processes from initiation to completion.
Starting compensation at $15.00 per hour.Key Responsibilities:
Recruiting and enrolling new members
Driving CLUB sales
Enhancing customer experience
Providing peer coaching and support
Ensuring regulatory compliance
Consistently surpassing customer expectations and demonstrating commitment to Bass Pro Shops' & Cabela's Core Values.
Core Functions:
Fostering a strong dedication to outstanding customer service and ensuring a pleasant and productive shopping environment for all customers.
Proactively welcoming customers and presenting them with the opportunity to join Bass Pro Shops & Cabela's CLUB or offering current members a unique and exclusive experience.
Implementing all Bass Pro Shops & Cabela's CLUB operational and compliance protocols.Demonstrating products to customers.
Staying informed about advertised promotions.
Accountable for achieving personal and store metric goals and objectives.
Maintaining accurate CLUB inventory and ensuring the CLUB Booth is tidy and organized.
Delivering a comprehensive CLUB Member experience, including service processes such as processing payments, addressing account inquiries, and handling applications.
Providing timely and accurate daily feedback and reports.
Offering peer coaching, recognition, and support as a CLUB representative.
Delivering service across all store areas based on business needs.
Performing additional duties as assigned by management.
Qualifications:
Minimum Education Required:
High School Diploma or Equivalent
Preferred Education:
N/A
Certificates or Licenses: N/A
Experience: 0 to 2+ Years of Relevant Experience
Additional Skills/Abilities:
Ability to read documents, printouts, reports, computer screens, and other written communications.
Ability to hear well enough to communicate effectively with customers and colleagues.
Ability to stand and/or walk to assist customers on the sales floor, etc.
Ability to stock products at various racking levels, utilize step-stools or ladders, etc.
Ability to place products on/off conveyors, trucks, shelving, etc.
Ability to write, type, and use phone systems.
Physical Requirements:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Part Time Benefits Overview:
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions
Dental Coverage
Vision Coverage
Voluntary Benefits
401k Retirement Savings Plan
Paid Holidays
Paid Vacation
Bass Pro Cares Fund
And more
Bass Pro Shops is an equal opportunity employer.
Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you require a reasonable accommodation for any part of the application process, please visit your nearest location or contact us for assistance.
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