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Technical Support Specialist

2 months ago

Katy, Texas, United States Ink Impress USA Inc Full time
Technical Support Specialist

Position Overview: Are you enthusiastic about technology and adept at resolving intricate technical challenges? The role of Technical Support Specialist may be an ideal fit for you. In this position, you will take charge of a variety of technical responsibilities, including server migrations and network troubleshooting. You will engage with advanced technology and collaborate with clients to effectively address technical issues.

  • Core Responsibilities:
    • Managing Incoming Support Requests
    • Help Desk Assistance
    • Remote Technical Support
    • Onsite Technical Assistance
    • Executing Server Migrations
    • Installing Servers
    • Troubleshooting Network Issues
    • Providing clients with clear and practical solutions to technical problems
    • Efficiently identifying actionable solutions to technical challenges
    • Continuously enhancing your technical expertise
  • Required Skills and Qualifications:
    • Comprehension of Windows-based networks and fundamental networking principles
    • Familiarity with routers, switches, firewalls, and other networking devices
    • Experience with IT peripherals such as printers and scanners
    • Strong communication and organizational abilities
    • Capacity to maintain professionalism in demanding situations
    • Proficiency in Microsoft Office and technical tools like AutoTask DATTO RMM
    • Expertise in workstation and server operating systems
    • Knowledge of network devices and troubleshooting techniques
    • Understanding of backup technologies and antivirus solutions
  • Compensation and Benefits: Ink Impress USA Inc offers a competitive salary along with benefits such as profit sharing, retirement plans, and more. You will also have avenues for professional advancement within the organization.
Company Overview

Ink Impress USA Inc is a dynamic and expanding IT firm focused on enhancing the B2B Managed Service Provider (MSP) sector. We are dedicated to delivering exceptional IT solutions to our clients and are excited about our growth trajectory.