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2024 Customer Support Specialist
2 months ago
Tipo de Trabajo
Parcial
Descripción
Cowabunga Vegas está en búsqueda de individuos talentosos y motivados para unirse a nuestro equipo dinámico. Ser parte de Cowabunga Vegas significa tener la oportunidad de adquirir experiencia laboral real, desarrollar habilidades que impulsarán sus carreras y hacer nuevos amigos en el camino.
Acerca de Nosotros:
Nos dedicamos a ofrecer una hospitalidad excepcional y a crear momentos memorables. Nos enfocamos en brindar un servicio sobresaliente y un ambiente agradable, desarrollando a nuestros empleados y disfrutando del trabajo.
DESCRIPCIÓN DEL DEPARTAMENTO:
Nuestros Representantes de Servicio al Cliente son responsables de brindar apoyo al responder correos electrónicos y atender llamadas entrantes de nuestros valiosos clientes.
FUNCIONES Y RESPONSABILIDADES:
- Responder con entusiasmo a todas las consultas de los clientes a través de teléfono, correo electrónico y mensajes.
- Siempre presentar una actitud amable y auténtica.
- Utilizar la herramienta de soporte omnicanal para registrar, categorizar y etiquetar las consultas de los clientes, escalando a los canales adecuados cuando sea necesario.
- Aplicar habilidades efectivas de resolución de problemas para ayudar a los clientes a resolver sus inquietudes en la primera llamada de manera rápida y eficiente.
- Proporcionar información precisa o saber cómo encontrar rápidamente la información correcta.
- Empatizar y desescalar problemas de los clientes para resolver completamente sus preocupaciones.
- Desempeñarse como un jugador de equipo en un entorno dinámico y enérgico.
- Realizar otras tareas relacionadas según lo requiera la dirección.
- Comprometerse a devolver todo el equipo de la empresa al finalizar el puesto, ya sea por decisión propia o de la empresa.
Por favor, tenga en cuenta que esta descripción de trabajo no está diseñada para cubrir o contener una lista exhaustiva de actividades, funciones o responsabilidades requeridas para este puesto. Las funciones, responsabilidades y actividades pueden cambiar en cualquier momento con o sin previo aviso.
Requisitos
Calificaciones del Departamento:
- Excelentes habilidades de comunicación, que incluyen la capacidad de utilizar un lenguaje claro, conciso y gramaticalmente correcto en todas las interacciones con clientes, compañeros de equipo y liderazgo de la empresa.
- Conocimiento general de productos de Microsoft Office.
- Siempre presentar una actitud amable y auténtica.
- Recopilar y comunicar información precisa o saber cómo encontrar rápidamente la información correcta.
- Puede ser necesario sentarse durante largos períodos.
- Capacidad para realizar múltiples tareas y ser flexible en un entorno dinámico.
- Capacidad para trabajar bien con otros.
- Capacidad para comunicarse de manera efectiva.
