Senior ServiceNow CSM Implementation Consultant

6 days ago


Cary, North Carolina, United States TEPHRA Full time
Join Our Team:
Tephra is a dynamic organization that values innovation and teamwork. As a ServiceNow CSM Technical Lead, you will have the opportunity to work on challenging projects, collaborate with talented professionals, and contribute to the development of cutting-edge solutions.

Key Responsibilities:
The Technical Lead will be responsible for leading the implementation of ServiceNow CSM solutions, ensuring seamless integration with existing systems, and automating customer service processes. Key tasks include:
  • Leading solution design sessions and ensuring quality of delivery.
  • Working with customers to understand detailed requirements and design scalable solutions.
  • Contribution to the design and implementation of new products and features.
  • Integration: Integrating ServiceNow CSM with other systems and applications.

Requirements:
To succeed in this role, you should have:
  • A minimum of 5 years of experience in ServiceNow CM implementation.
  • Bachelor's degree in Information Technology, Computer Science, or related field, or relevant years of experience.
  • Certifications in ServiceNow CSA, CAD, and CSM Implementation.
  • Experience with Customer Service Management processes.


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