ServiceNow ITSM Expert

4 days ago


Cary, North Carolina, United States SysMind Tech Full time
Job Description:

We are seeking a highly skilled ServiceNow ITSM Expert to join our team at SysMind Tech. As a key member of our IT department, you will play a crucial role in ensuring the effective governance and management of our IT services.

In this position, you will be responsible for resolving technical end-user inquiries related to our ITSM tools and practices. You will also deliver leadership information to multiple audiences, troubleshoot control issues, and develop solutions to prevent reoccurrence.

Your primary focus will be on leading process improvement assessment activities, brainstorming discussions, and driving recommended solutions that increase stakeholder effectiveness. You will partner with Audit (internal and external) to provide evidence on the effectiveness of our ITSM practices and drive remediation actions when needed.

Additional responsibilities include driving, analyzing, developing, and documenting ServiceNow development stories, user acceptance testing, and post-implementation validation scripts. You will also perform acceptance testing and post-implementation validation for tool improvements for all ITSM practices and develop and maintain end-user process and technical documentation for the ServiceNow tool.



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