ServiceNow CSM Technical Lead Position

7 days ago


Cary, North Carolina, United States TEPHRA Full time
Job Summary

We are seeking a highly skilled ServiceNow CSM Technical Lead to join our team at TEPHRA. The ideal candidate will have a strong background in ServiceNow Customer Service Management and experience leading teams in Agile approaches.

Key Responsibilities:
• Collaborate with stakeholders to design scalable solutions for implementation, test automation, and delivery to end customers.
• Contribute to the design and implementation of new products and features while enhancing the existing product suite.
• Develop and implement workflows, business rules, and automation scripts to automate customer service processes.
• Configure dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance and trends.

Requirements:
• 5 years of experience in ServiceNow CM Implementation as a CSM Implementation Specialist.
• Bachelor's degree in Information Technology, Computer Science, or related field and/or relevant years of experience.
• Certifications - ServiceNow CSA, ServiceNow CAD, ServiceNow CSM Implementation.
• Excellent analytical and problem-solving skills with the ability to translate complex business requirements into practical ServiceNow solutions.
• Strong communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.

About TEPHRA:
TEPHRA is a dynamic company that values innovation and teamwork. We are committed to providing our customers with the best possible service and support.

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