ITIL Process Specialist
3 days ago
About the Role
SysMind Tech is seeking a skilled ITIL Process Specialist - ServiceNow Platform to join our team. As a key member of our IT operations team, you will be responsible for managing the complete lifecycle of production and sub-production environments.
- Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
- Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
- Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
- Assists in the maintenance and administration of user profiles including groups and role management
- Develops procedures and scripts for monitoring and automation of manual processes
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Follow ITSM processes for Incident, Request and Change management process
- Maintain system documentation for configuration and troubleshooting of known issues
- Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
- Come up with best practices for Admin operations and enhancements based on lessons learned
- Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
- Co-ordinates and executes Go-Live activities
- Follows SOX controls and helps collect data for periodic review
- Support requirement during off hours and weekend support, when required.
- Needs excellent communication skills.
- Conduct regional stakeholder, monthly operational review, post implementation and planning meetings.
Requirements
To succeed in this role, you must have:
- Bachelor's Degree in Technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience
- Mastery of the ServiceNow Platform, ITIL Processes, and JavaScript
- At least 5+ years of experience working with ServiceNow Platform, ITIL Processes, and JavaScript
Compensation
The estimated salary for this position is $120,000 per year, depending on location and experience.
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