ITIL Process Specialist

3 days ago


Cary, North Carolina, United States SysMind Tech Full time

About the Role

SysMind Tech is seeking a skilled ITIL Process Specialist - ServiceNow Platform to join our team. As a key member of our IT operations team, you will be responsible for managing the complete lifecycle of production and sub-production environments.

  • Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
  • Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
  • Assists in the maintenance and administration of user profiles including groups and role management
  • Develops procedures and scripts for monitoring and automation of manual processes
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities
  • Follow ITSM processes for Incident, Request and Change management process
  • Maintain system documentation for configuration and troubleshooting of known issues
  • Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
  • Come up with best practices for Admin operations and enhancements based on lessons learned
  • Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
  • Co-ordinates and executes Go-Live activities
  • Follows SOX controls and helps collect data for periodic review
  • Support requirement during off hours and weekend support, when required.
  • Needs excellent communication skills.
  • Conduct regional stakeholder, monthly operational review, post implementation and planning meetings.

Requirements

To succeed in this role, you must have:

  • Bachelor's Degree in Technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience
  • Mastery of the ServiceNow Platform, ITIL Processes, and JavaScript
  • At least 5+ years of experience working with ServiceNow Platform, ITIL Processes, and JavaScript

Compensation

The estimated salary for this position is $120,000 per year, depending on location and experience.



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