Dining Room Operations Manager
5 days ago
We are seeking a highly skilled and experienced Dining Room Manager to join our team at StoryPoint. As a key member of our food service team, you will be responsible for ensuring the efficient operation of our dining rooms and maintaining high standards of quality, productivity, and customer service.
Key Responsibilities- Staff Management: Supervise and coordinate the activities of dining room personnel to provide timely and courteous service to our residents and guests.
- Scheduling and Training: Interview, hire, train, coach, and schedule dining room staff to ensure optimal performance and customer satisfaction.
- Customer Service: Greet guests, escort them to tables, and provide menus, ensuring a positive dining experience.
- Complaint Resolution: Handle and resolve customer complaints in a professional and timely manner.
- Inventory and Supplies: Inspect dining room serving stations for neatness and cleanliness, and inventory table linens and other dining room supplies.
- Quality Control: Work towards continual improvement of the overall organization, ensuring high standards of quality and customer satisfaction.
- Leadership Skills: Ability to lead and motivate a team to achieve high standards of quality and customer service.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with residents, guests, and staff.
- Problem-Solving Skills: Ability to analyze problems and develop effective solutions to ensure customer satisfaction.
- Organizational Skills: Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
At StoryPoint, we are committed to creating a culture of excellence and customer satisfaction. We believe in empowering our employees to perform at their best and providing them with the tools and resources they need to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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