Store Operations Manager
1 week ago
Reports To:The Store Operations Manager will report to their Area Manager.
Job Overview:This role is responsible for overseeing all operational facets at the store level. The manager will effectively control labor and food costs while ensuring exceptional customer service and product quality.
Responsibilities and Duties:
- Supervises and directs all team members, assigning tasks and roles as necessary.
- Develops and maintains the weekly staff schedule.
- Ensures compliance with all corporate standards consistently.
- Confirms that all orders are executed with complete accuracy.
- Prepares all menu items and maintains appropriate preparation levels.
- Recruits and trains new staff members as needed.
- Manages daily administrative tasks.
- Conducts weekly inventory counts and compiles reports.
- Addresses and resolves customer inquiries and complaints.
- Manages emergency situations (e.g., weather-related issues, theft, injuries).
- Regularly audits the store to maintain high cleanliness standards.
Qualifications:
- Willingness to work up to 55 hours per week or more as required.
- Possesses a positive and enthusiastic demeanor; excellent communication skills are essential.
- High school diploma or GED is preferred.
- Minimum of 2 years of management experience is required.
- Basic math skills are necessary.
- Proficient in Microsoft Excel and Word.
- Able to lift weights up to 60 lbs.
- Food safety certification is preferred (can be arranged at no cost).
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