Strategic Partnership Development Manager

3 weeks ago

Nashville, Tennessee, United States Corpay Full time
Job Description

Corpay is seeking a Strategic Account Manager to join our NA Fuel division. This role falls under our Corpay line of business and is located in Nashville, TN.

Key Responsibilities:

  • Serve as the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution of assigned accounts.
  • Assist with all aspects of client relationships to ensure satisfaction and effective use of products and services.
  • Develop and execute a client service delivery strategy for assigned clients around their needs, contracts specifications, and cost components.
  • Conduct regularly scheduled calls and presentations to review business performance, including training and education.
  • Make decisions regarding the setup and support of clients assigned to their care and have the ability to approve financial fee and/or transaction concessions.
  • Use customer feedback to monitor the status of service levels, identify problems, and revenue growth potential within the client base.
  • Interact effectively with internal departments to support the customer base.
  • Introduce and promote other Corpay products to the satisfied client base, promoting lead generation to the Relationship Management Team.
  • Retain the client base of accounts and associated revenue through an appropriate level of contact with clients.
  • Meet productivity requirements in regard to territory management and quality contact with customers.
  • Troubleshoot client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.
  • Develop professionally, improve performance, and understand the tools in place and maximize their use.
  • Demonstrate leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.
  • Serve as a key contributor in developing and testing new processes and procedures that enhance the user's experience.

Requirements:

  • Minimum 4 years' Call Center or Customer Service team experience.
  • Prior Account Management or relationship management experience preferred.
  • Bachelor's Degree or equivalent work experience preferred.
  • Proficiency in Microsoft Office.
  • Salesforce knowledge is a plus.

Benefits:

  • Medical, Dental & Vision benefits available the 1st month after hire.
  • Automatic enrollment into our 401k plan (subject to eligibility requirements).
  • Virtual fitness classes offered company-wide.
  • Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time.
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
  • Philanthropic support with both local and national organizations.

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