Administrative Coordinator
2 weeks ago
As an Administrative Coordinator with experience in the insurance sector, you play a vital role in enabling our agency to consistently meet its objectives. You facilitate our operations by establishing and enforcing office protocols, ensuring that we deliver exceptional customer experiences. Collaborating with fellow team members, you streamline processes to leverage the opportunities provided by insurance products and financial services.
KEY RESPONSIBILITIES:
- Develop and maintain strong customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
- Utilize a customer-centric, needs-based assessment approach to inform clients about available insurance solutions.
- Maintain a well-organized office environment, equipped to effectively address customer needs and promote relevant offerings.
- Outstanding communication abilities, encompassing written, verbal, and listening skills.
- Highly organized with a keen attention to detail.
- Prior experience in customer service within the insurance industry is essential.
- Management experience in customer service is preferred.
- Sales experience is advantageous.
- Proactive problem-solving skills.
- Able to thrive in a collaborative team setting.
- Proficient in Windows-based applications.
- Capable of coordinating and working with others to achieve agency objectives.
- Able to excel in a dynamic, fast-paced environment.
- Property and Casualty License is mandatory.
- Ability to obtain Life and Health License.
- Paid time off, including holidays and personal/sick days.
- Compensation structure includes salary plus commission/bonus.
This position is remote.
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