Front Desk Representative
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Springhill Suites by Marriott Charlotte Southwest. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing administrative processes, and ensuring a seamless stay for our guests.
Key Responsibilities- Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
- Manage the front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
- Collaborate with fellow associates and other departments to ensure seamless communication and teamwork.
- Respond to guest requests in a timely and professional manner, ensuring guest satisfaction and loyalty.
- Maintain confidentiality and security of all guest and hotel information.
- Document all guest requests, complaints, or problems, and notify designated departments for resolution.
- Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
- Log and deliver packages, mail, and messages, and share knowledge of the property and amenities with guests.
- Accurately complete the check-in and checkout process, and use creative reasoning to overcome guest objections and concerns.
- Restock front desk area and supplies as required, and perform other duties as assigned.
- Must have a positive attitude and willingness to learn.
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
- Must have basic English verbal and written communication skills, and be able to work well in stressful, high-pressure situations.
- Basic math skills and ability to obtain alcohol awareness certification as required by the State.
- Must be willing to work a varied schedule, including evenings, nights, weekends, and holidays.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
- Must be able to convey information and ideas clearly, and have a desire to serve all guests.
- Experience in a hotel or related field, and brand knowledge and experience.
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral Bonuses
- Career Advancement & Upward Mobility
- Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)
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