Front Desk Representative

1 month ago


Charlotte, North Carolina, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Springhill Suites by Marriott Charlotte Southwest. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing administrative processes, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive experience from check-in to check-out.
  • Manage the front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Collaborate with fellow associates and other departments to ensure seamless communication and teamwork.
  • Respond to guest requests in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Maintain confidentiality and security of all guest and hotel information.
  • Document all guest requests, complaints, or problems, and notify designated departments for resolution.
  • Be aware of all rates, packages, and special promotions, and be knowledgeable of the front desk computer system.
  • Log and deliver packages, mail, and messages, and share knowledge of the property and amenities with guests.
  • Accurately complete the check-in and checkout process, and use creative reasoning to overcome guest objections and concerns.
  • Restock front desk area and supplies as required, and perform other duties as assigned.
Requirements
  • Must have a positive attitude and willingness to learn.
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively.
  • Must have basic English verbal and written communication skills, and be able to work well in stressful, high-pressure situations.
  • Basic math skills and ability to obtain alcohol awareness certification as required by the State.
  • Must be willing to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Must be able to convey information and ideas clearly, and have a desire to serve all guests.
Preferred Qualifications
  • Experience in a hotel or related field, and brand knowledge and experience.
What We Offer
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral Bonuses
  • Career Advancement & Upward Mobility
  • Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)


  • Charlotte, North Carolina, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeAre you passionate about delivering exceptional customer service and creating a positive experience for our guests? Do you have a knack for multitasking and a warm smile? We're looking for a Front Desk Customer Service Representative to join our team at Goldfish Swim School!About the Role:As a Front Desk...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk RepresentativeMidas Hospitality is seeking a dynamic Front Desk Representative to join our team at the Aloft hotel located in Charlotte, NC.This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.Key Responsibilities:Greet, register...


  • Charlotte, North Carolina, United States Marketing Consultancy Lab Full time

    Job Title: Front Desk RepresentativeLocation: Charlotte, NCJob Type: Full-TimeReports to: Office Manager/General ManagerJob Summary:We are seeking a highly organized and customer-focused Front Desk Representative to provide exceptional service to our clients and visitors. The ideal candidate will be the first point of contact for our company and will be...


  • Charlotte, North Carolina, United States Summit Hospitality Group Full time

    Job Summary:The Front Desk Representative for Summit Hospitality Group is responsible for delivering exceptional guest service and ensuring a seamless stay experience. Key responsibilities include providing personalized assistance, managing guest requests, and maintaining a high level of professionalism in all interactions.Key Responsibilities:Provide...


  • Charlotte, North Carolina, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeAre you looking for a role where you can make a real difference in the lives of children? Do you want to work in a dynamic and fast-paced environment where no two days are ever the same? Look no further than Goldfish Swim School!About UsAt Goldfish Swim School, we're passionate about teaching children to...


  • Charlotte, North Carolina, United States Summit Hospitality Group Full time

    Job Title: Front Desk AgentJoin Summit Hospitality Group as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences.Job Summary:The Front Desk Agent is responsible for providing personalized service to guests, ensuring their stay is memorable and enjoyable. This role requires strong communication skills, attention to...


  • Charlotte, North Carolina, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration...


  • Charlotte, North Carolina, United States Summit Hospitality Group Full time

    Job Title: Front Desk AgentJoin Summit Hospitality Group as a Front Desk Agent and become an integral part of our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Provide personalized guest service and respond to guest...


  • Charlotte, North Carolina, United States Summit Hospitality Group Full time

    Guest Service Representative Job DescriptionSummary:The Guest Service Representative for Summit Hospitality Group is responsible for delivering exceptional guest experiences while performing various daily operations.Daily operations include guest interaction, recording and communicating special requests and problems to the appropriate department to ensure...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk AgentWe are seeking a skilled Front Desk Agent to join our team at Midas Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and responding to guest inquiries.Key Responsibilities:Greets and registers guests, assigns rooms, and issues room keysSorts and...


  • Charlotte, North Carolina, United States MCR Hotels Full time

    Job Title: Front Desk AgentAt MCR Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to all guests, ensuring...


  • Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time

    Front Desk Agent Job DescriptionAt Candlewood Suites Charlotte, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Guest Service: Greet...


  • Charlotte, North Carolina, United States MCR Hotels Full time

    Job Title: Part-Time Front Desk AgentJob Summary:We are seeking a highly motivated and customer-focused Part-Time Front Desk Agent to join our team at the Springhill Suites by Marriott Charlotte Southwest. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing administrative processes, and ensuring a...


  • Charlotte, North Carolina, United States ABC Investments and Management Company Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at ABC Investments and Management Company.Job Summary:The Front Desk Agent will serve as the primary liaison to guests, responsible for welcoming and registering hotel guests, explaining accommodations, and taking payments. This role requires...


  • Charlotte, North Carolina, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive and courteous service to all...


  • Charlotte, North Carolina, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and...


  • Charlotte, North Carolina, United States Gold's Gym Full time

    Gold's Gym **Job Summary** As a Front Desk Associate at Gold's Gym, you will be responsible for providing exceptional customer service to our members. Your primary duties will include greeting and welcoming members, registering new members, processing membership payments, and maintaining the cleanliness and organization of the front desk area. **Key...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Courtyard hotel in Charlotte, NC.Key Responsibilities: Greet and register guests, assigning rooms and providing directions Sort and distribute incoming mail and faxes Answer guest inquiries and provide information on hotel...


  • Charlotte, North Carolina, United States Hilton Charlotte University Place Full time

    Job Title: Front Desk AgentJoin the Hilton Charlotte University Place team as a Front Desk Agent and provide exceptional guest service experiences for our clients throughout their stay.Key Responsibilities:Ensure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inPromptly address...


  • Charlotte, North Carolina, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a dynamic Front Desk Agent to provide exceptional guest service at our Residence Inn / Fairfield Inn hotel in Charlotte, NC.Key Responsibilities:Greet, register, and assign rooms to guests, issuing room keys and providing directions as needed.Sort and distribute incoming mail and faxes for...