Front Desk Representative

1 week ago


Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time
Front Desk Agent Job Description

At Candlewood Suites Charlotte, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Guest Service: Greet and welcome guests, respond to inquiries, and provide information about hotel services and facilities.
  • Front Desk Operations: Register guests, process payments, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.

Why Work with Us: At Candlewood Suites Charlotte, we offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We are committed to providing a positive and supportive work environment that fosters growth and development.



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