Front Desk Representative

3 weeks ago


Charlotte, North Carolina, United States Candlewood Suites Charlotte Full time
Job Summary

As a Front Desk Agent at Candlewood Suites Charlotte, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Guest Registration: Register guests, process payments, and maintain accurate records.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information about hotel services and facilities.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure excellent guest service and maintain a positive work environment.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
Benefits
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.


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