Front Desk Representative
3 hours ago
Front Desk Representative
Midas Hospitality is seeking a dynamic Front Desk Representative to join our team at the Aloft hotel located in Charlotte, NC.
This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
Key Responsibilities:
- Greet, register and assign rooms to guests.
- Issue room key and provide directions.
- Sort incoming mail and faxes for guests.
- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests' accounts.
- Compute bill, collect payment and make change for guests.
- Make, confirm and cancel reservations.
Requirements:
- Previous experience as a Front Desk Representative is preferred.
- Experience in a customer service industry is required.
About Us:
Midas Hospitality is a people-first organization that offers opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.
We aim to competitively compensate our associates and reward their contributions.
Please visit our website for more information on our benefits and culture.
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