Front Desk Representative
3 hours ago
The Front Desk Representative for Summit Hospitality Group is responsible for delivering exceptional guest service and ensuring a seamless stay experience. Key responsibilities include providing personalized assistance, managing guest requests, and maintaining a high level of professionalism in all interactions.
Key Responsibilities:
- Provide exceptional guest service and resolve issues in a timely and professional manner
- Manage guest requests and preferences, ensuring a personalized experience
- Maintain a high level of professionalism in all interactions, including phone and email communication
- Collaborate with other departments to ensure seamless guest experience
- Participate in ongoing training and development to enhance skills and knowledge
Requirements:
- Previous experience in a front desk or guest service role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive information
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