Front Desk Representative

3 hours ago


Charlotte, North Carolina, United States Summit Hospitality Group Full time
Job Summary:

The Front Desk Representative for Summit Hospitality Group is responsible for delivering exceptional guest service and ensuring a seamless stay experience. Key responsibilities include providing personalized assistance, managing guest requests, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:

  • Provide exceptional guest service and resolve issues in a timely and professional manner
  • Manage guest requests and preferences, ensuring a personalized experience
  • Maintain a high level of professionalism in all interactions, including phone and email communication
  • Collaborate with other departments to ensure seamless guest experience
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Previous experience in a front desk or guest service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Ability to maintain confidentiality and handle sensitive information


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