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Front Desk Customer Service Representative

4 weeks ago

Charlotte, North Carolina, United States Goldfish Swim School Full time
Job Title: Front Desk Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and promoting a positive image for our company.

Key Responsibilities:
  • Answer telephones, respond to inquiries, take messages, and screen and direct phone calls in a professional manner.
  • Process student registrations using effective sales/customer service techniques.
  • Schedule and manage birthday/pool parties, supervise private party staff, and resolve customer concerns/complaints using a professional approach.
  • Assist members with purchases of merchandise and vending, greet parents and students as they report to the front desk, and check in students on the attendance tracking system.
  • Maintain cleanliness of the front desk area, Snack Shack area, changing areas, restrooms, and observation area, monitor Snack Shack area, and provide guidance to Snack Shack staff.
  • Check voicemail and email correspondence and respond in a timely manner, update informational displays with accurate and timely promotions and literature, and provide occasional administrative support for management personnel.
  • Makes collection calls to resolve open account problems, prepares twice daily student lesson schedules for use by instructors and management staff, enforces safety rules and regulations to prevent accidents, and administers first aid when necessary.
Requirements:
  • High school diploma or GED required, some college preferred.
  • Two years previous customer service and/or administrative office experience required.
  • Intermediate level computer skills required using Word, Excel, and other software systems.
  • CPR, First Aid, and AED certification required.
Work Environment:

While performing this job, the employee is exposed to heat and humidity occasionally, and the noise level is usually moderate.

Compensation:

$13.50 per hour