Customer Technical Support Advisor

2 weeks ago


Detroit Lakes, Minnesota, United States SJE Inc. Full time
Position Overview:

As a Technical Assistance Representative, you will be responsible for delivering exceptional technical support to our clients by addressing their inquiries through various communication channels. Your role will also involve processing orders for electrical control panels that are essential for managing and monitoring a vital resource - Water. This position is based in our corporate office.

Key Responsibilities:

Your main duties will include assisting customers via phone or email with their technical queries, accurately processing orders, and creating Bills of Materials and electrical schematics. You will maintain detailed records of customer interactions and case progress using incident tracking software, as well as generating reports as needed. Additionally, you will act as a service contact for our standard product offerings.

Essential Skills:

To excel in this position, you should possess outstanding communication abilities, a solid understanding of our product range, and a collaborative spirit. A technical mindset and attention to detail are crucial. Proficiency in utilizing computers and software for job-related tasks and configuring standard control panels is required. Familiarity with AutoCad Electrical or experience in building control panels is advantageous. A high school diploma and knowledge of SJE products are mandatory.

Frequently Asked Questions:

When exploring new job opportunities, it is common to have several questions. Here are some inquiries we frequently receive:
  • What are the working hours? Day shift, Monday to Friday.
  • What is the Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year and 8 paid holidays.
  • What benefits are provided? We offer a comprehensive benefits package that includes health, dental, and vision insurance, among other options.
  • What is the commute like? Please use a mapping service to determine your route.
We will address more of your questions during the initial interview. Expect to learn about the next steps if you meet the qualifications.

About SJE Inc.:

SJE has been a pioneer in the water and wastewater sector since its inception. Established by an entrepreneur, we have grown to employ over 600 individuals across multiple locations globally, serving clients on every continent except Antarctica. Our reputation is built on innovation, high-quality products, and outstanding customer service.

We provide competitive salaries, health insurance, a full benefits package, opportunities for career growth, a comprehensive corporate training program, 401(k) plans, and up to 23 paid days off in the first year.

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