Customer Technical Support Representative
2 weeks ago
As a Technical Assistance Specialist, you will deliver exceptional support to clients by addressing their inquiries through various communication channels. Your role involves processing orders for electrical control systems that play a crucial role in managing one of the planet's most essential resources - Water. This position is based in an office environment.
Role Overview:
Your main focus will be to provide assistance to customers via phone or email regarding their technical queries, accurately handle orders, and create Bills of Materials and electrical diagrams. You will keep track of customer interactions and case documentation using incident management software and generate reports as needed. You will act as a service liaison for our standard product offerings.
Required Skills:
To excel in this position, you should possess outstanding communication abilities, a solid understanding of product offerings, and a collaborative spirit. A technical mindset and attention to detail are essential. Proficiency in using computers and software for job functions and configuring standard control systems is necessary. Familiarity with AutoCad Electrical or experience in building control systems is advantageous. A high school diploma and knowledge of SJE products are prerequisites.
Common Inquiries:
When considering a new role, it's common to have numerous questions. Here are some frequently asked questions:
- What are the working hours? Standard day shift from Monday to Friday.
- What is the Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in the first year and 8 paid holidays.
- What benefits are provided? We offer a comprehensive benefits package, including health, dental, and vision coverage, along with various additional benefit options.
- What about the commute? Use mapping services to find directions to our office location.
About SJE Inc.:
SJE has been a prominent figure in the water and wastewater sector since its inception in 1975. Founded by an entrepreneur, we have grown to employ over 600 individuals across multiple locations globally, serving clients on every continent except Antarctica. We are recognized for our innovation, high-quality products, and outstanding customer service.
We provide competitive salaries, health insurance, a full benefits package, opportunities for career growth, an extensive corporate training program, 401(k) plans, and up to 23 paid days off in the first year.
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