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Technical Support Representative for Water Management Systems

2 months ago

Detroit Lakes, Minnesota, United States SJE Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at SJE Inc. in Detroit Lakes, MN. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels.
  • Process orders for electrical control panels and ensure accurate and timely delivery.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Maintain accurate records of customer interactions and case resolutions.
  • Develop and maintain knowledge of SJE Inc.'s products and services to provide expert support to customers.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Strong technical skills and ability to learn new software and systems quickly.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • High school diploma and familiarity with SJE products is required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Comprehensive training and development programs.