Customer Service Advisor
2 weeks ago
The Automotive Service Coordinator plays a vital role in ensuring exceptional customer service at L&M Fleet Supply's repair shop and parts counter. This position involves engaging with customers to comprehend their requirements, identifying suitable products and services, and facilitating communication between our skilled technicians and the clientele.
Ideal Candidate:
We seek an individual who enjoys interacting with customers and values a positive work environment while achieving results. Previous experience in automotive or small engine service, along with customer service expertise, is advantageous.
Key Responsibilities:
- Deliver outstanding customer service by managing service and repair activities.
- Act as a communication bridge between technicians and customers, ensuring smooth operations.
- Handle parts ordering and assist customers with special requests.
- Perform sales assistance and manage point-of-sale functions.
- Oversee the overall coordination of shop operations.
Desired Traits:
We look for teammates who embody the following qualities:
- Customer-Focused
- Accountable
- Collaborative
- Honest and Integrity-Driven
- Effective Decision-Maker
- Reliable
Benefits for Full-Time Employees:
Full-time team members enjoy a comprehensive benefits package, including:
- Health and Dental Insurance
- 401(k) plan with a generous employer match
- Life and Disability Insurance
- Paid Time Off, increasing with tenure
- Employee Discount
- Wellness Program
- And much more
At L&M Fleet Supply, we believe in creating exceptional retail experiences while maintaining a small company feel. Our unique product offerings require knowledgeable and friendly staff dedicated to ensuring complete customer satisfaction. Join us in our mission to provide a welcoming environment where both customers and employees thrive.
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