Customer Service Representative

3 weeks ago


Utica, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Responsibilities
  • Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members.
  • Log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Qualifications and Physical Demands
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
About Planet Fitness

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. Our Judgement Free Generation philanthropic initiative aims to create a positive impact in our local communities.

What We Offer
  • A competitive hourly rate of $13.00.
  • A supportive and engaging workforce.
  • A judgement-free environment where everyone can feel they belong.
  • Opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision insurance (for full-time positions).
  • A 401(k) plan with a generous employer match.
  • A profit-sharing program.
  • An employee referral bonus program.
  • A free Black Card membership.


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