Customer Service Representative

1 week ago


Utica, Michigan, United States Michigan Institute of Urology Full time
Job Title: Call Center Representative

Job Type: Full-time

Description:

This is a Centralized Call Center Representative representing all offices at the Michigan Institute of Urology. The successful candidate will be responsible for responding to various telephone contacts, scheduling office visits and procedures, and directing patient calls.

Responsibilities:

  • Respond to incoming calls on patient and physician telephone lines
  • Schedule new patient appointments, general office visits, office procedures, and diagnostic testing appointments
  • Secure demographic information on new patients and generate EHR records via data entry on the Practice Management program
  • Obtain email addresses for patients for the patient portal
  • Forward messages to physicians, nurse practitioners, and medical assistants
  • Maintain confidentiality of patient records
  • Identify self-deficits and update knowledge and skills required to perform responsibilities

Requirements:

  • High school graduate or GED
  • Minimum of 1 year experience answering multi-line phone systems
  • General clerical skills, including basic computer knowledge and the ability to type 50wpm
  • Good communication and interpersonal skills
  • Ability to multitask and demonstrate self-motivation and organizational abilities

Work Environment:

The Michigan Institute of Urology is a fast-paced work environment based on elective and urgent situations requiring immediate action. The successful candidate must be able to accommodate changes in the daily and weekly schedule and handle a high volume of incoming phone calls.



  • Utica, Michigan, United States Alishaalef Full time

    Customer Service RepresentativeAs a Customer Service Representative at Alisha Alef - State Farm Agent, you will play a vital role in providing exceptional customer service and support to our clients. Your primary responsibility will be to establish and maintain strong relationships with customers, ensuring their needs are met and exceeded.Key...


  • Utica, Michigan, United States Sam's Club Full time

    Sam's Club **Job Summary:** As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service to our members. **Key Responsibilities:** * Provide customer service by assisting members with purchasing decisions * Locate merchandise and resolve member issues * Promote Sam's products and services *...


  • Utica, Michigan, United States Michael Bashore - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing personalized...


  • Utica, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member...


  • Utica, Michigan, United States Michael Bashore - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in promoting State Farm insurance and financial services products to our clients.Key ResponsibilitiesBuild Strong Relationships: Establish trust with our clients and...


  • Utica, Michigan, United States Planet Fitness Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our fitness clubs.Key ResponsibilitiesProvide exceptional customer service...


  • Utica, Michigan, United States American Signature Furniture Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at American Signature Furniture. As a key member of our sales and customer service team, you will play a critical role in ensuring our customers have an exceptional shopping experience.Key ResponsibilitiesProvide exceptional customer service...


  • Utica, Michigan, United States Dairy Queen Full time

    Dairy Queen Job Description **Role Summary** As a Front Counter Crew Member at Dairy Queen, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests. **Key Responsibilities** * Greet and welcome customers in a friendly and enthusiastic manner * Assist customers with menu navigation and...


  • Utica, Michigan, United States Alishaalef Full time

    Receptionist - State Farm Agent Team Member (Customer Relations Focus)As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and ensuring their needs are met.Key Responsibilities:Develop and maintain a deep understanding of our customers' needs and...


  • Utica, Michigan, United States Holiday Companies Full time

    Customer Service Representative OpportunityHoliday Stationstores is seeking a skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer...


  • Utica, Michigan, United States FedEx Full time

    Customer Service Associate at FedExAs a Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences in our retail stores. Your primary responsibilities will include:Key Responsibilities:Providing consultative customer service to understand and meet individual customer needsAssisting supervisors and team...


  • Utica, Michigan, United States State Farm Insurance Full time

    Account AssociateAs an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support. Your primary responsibilities will include:Key Responsibilities:Assisting customers with their insurance needs by providing accurate and timely informationProcessing policy changes and updates in the...


  • Utica, Michigan, United States Sam's Club Full time

    Job Summary:Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working as part of a team? If so, we may have the perfect opportunity for you!About the Role:We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club....


  • Utica, Michigan, United States Alisha Alef - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and results-driven professional to join our team as a Financial Services Position – State Farm Agent Team Member. As a key member of our team, you will play a critical role in helping our business grow through value-based conversations and exceptional customer experiences.ResponsibilitiesEstablish and...


  • Utica, Michigan, United States Beaumont Urgent Care Full time

    Job Title: Clinical Service RepresentativeWe are seeking a talented and compassionate Clinical Service Representative to join our team at Beaumont Urgent Care. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Responsibilities:Prepare patients for and assist with examinations and...


  • Utica, Michigan, United States Beaumont Urgent Care Full time

    Job Title: Clinical Service RepresentativeWe are seeking a talented and compassionate Clinical Service Representative to join our team at Beaumont Urgent Care. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Responsibilities:Prepare patients for and assist with examinations and...


  • Utica, Michigan, United States Entech Staffing Solutions Full time

    Job Title: Customer Care DispatcherJob Summary: Entech Staffing Solutions is seeking a highly organized and detail-oriented Customer Care Dispatcher to join our team. As a Customer Care Dispatcher, you will be responsible for scheduling and coordinating customer service resources to ensure timely and efficient service delivery.Key Responsibilities:•...


  • Utica, Michigan, United States Entech Staffing Solutions Full time

    Job Title: Customer Care DispatcherJob Summary: Entech Staffing Solutions is seeking a highly organized and detail-oriented Customer Care Dispatcher to join our team. As a Customer Care Dispatcher, you will be responsible for scheduling and coordinating customer service resources to ensure timely and efficient service delivery. This role requires strong...


  • Utica, Michigan, United States Entech Staffing Solutions Full time

    Job Position:Field Service DispatcherLocation:Shelby Township, MI 48315Pay Rate:$25.00/hrShift:Job DescriptionOverview:The Customer Service Coordinator is responsible for scheduling and coordinating customer service resources to ensure timely and efficient service delivery.This role works closely with the Call Center and Customer Service Supervisor to...


  • Utica, Michigan, United States Phish, LLC Full time

    Job OverviewFISH, LLC is seeking a highly motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for developing a commercial customer base through direct sales efforts.Key ResponsibilitiesDevelop a commercial customer base through direct sales effortsAcquire new commercial customers through subcontracting from...