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Customer Service Coordinator

2 months ago

Utica, Michigan, United States Entech Staffing Solutions Full time
Job Title: Customer Care Dispatcher

Job Summary:
Entech Staffing Solutions is seeking a highly organized and detail-oriented Customer Care Dispatcher to join our team. As a Customer Care Dispatcher, you will be responsible for scheduling and coordinating customer service resources to ensure timely and efficient service delivery.

Key Responsibilities:
• Schedule and coordinate customer service resources to meet customer needs and maintain service level agreements.
• Collaborate with the Call Center and Customer Service Supervisor to ensure prompt and effective response to customer inquiries and requests.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
• Review customer service requests to ensure all necessary information and resources are in place for successful service delivery.
• Coordinate with the Spare Parts team to ensure timely delivery of parts and materials for service projects.
• Update customer and internal systems on scheduling changes and service request status.
• Dispatch customer service resources based on customer requirements and availability.
• Follow up with customers after service visits to ensure their needs were met and address any outstanding issues.
• Maintain ownership of service requests until completion.
• Work closely with the Service Supervisor to optimize resource utilization.
• Adhere to quality standards and participate in continuous improvement initiatives.
• Perform warehouse tasks as needed, including forklift operation, cleaning, and organization of PM and tool kits.

Requirements:
• Associate's degree in a technical field or equivalent experience.
• Minimum 2 years of experience in customer service, preferably in a technical or manufacturing environment.
• Strong computer skills, including proficiency in Microsoft Office applications.
• Experience with SAP and Salesforce is a plus.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to quality.

Additional Requirements:
• Must be able to operate a forklift safely and efficiently.
• Must be physically capable of performing warehouse tasks, including lifting, bending, and standing for extended periods.

Language: English