IT Support Specialist

2 weeks ago

Ashland, Massachusetts, United States Community Servings Full time
Job Overview

Position Title: Technical/Desktop Support Engineer Reports To: Director of Information Systems

FLSA Status: Exempt Department: Information Technology

Community Servings is dedicated to engaging the community by providing tailored, nutritious meals to individuals facing chronic and critical health challenges. Our commitment extends to promoting racial and economic justice and health equity across all our initiatives.

As a leading agency in the "Food is Medicine" sector, we deliver over 1 million specialized meals each year to clients and families dealing with health issues and food insecurity in Massachusetts and Rhode Island. Our efforts also emphasize supporting the local food ecosystem, offering nutrition education, and running a workforce development program in food service. Over the past 34 years, we have provided more than 13 million complimentary, freshly prepared meals.

Position Summary:

The Technical/Desktop Support Engineer is responsible for providing both remote and onsite assistance, engaging extensively with end-users. We seek individuals who exhibit technical expertise, possess strong communication skills, and are eager to learn and contribute to various IT functions.

Key Responsibilities:
  • Deliver exceptional customer service by promptly addressing and resolving technical issues and inquiries through various communication channels.
  • Facilitate the onboarding process for new employees, consultants, and temporary staff.
  • Install and maintain desktop and laptop systems, printers, and software while assessing new technologies.
  • Monitor the performance of desktop infrastructure and recommend enhancements for improved efficiency.
  • Manage hardware and software inventory effectively.
  • Design and conduct training sessions to inform users about IT products and services.
  • Create and maintain comprehensive documentation.
  • Guide users through the troubleshooting process step-by-step.
  • Follow up with users to ensure satisfactory resolution of issues.
  • Represent Community Servings with professionalism and integrity, contributing to the agency's mission.
Essential Knowledge & Skills:
  • A strong passion for problem-solving and analytical thinking.
  • A patient and friendly demeanor with a keen ability to listen to customers' inquiries and provide optimal solutions.
  • A commitment to delivering outstanding customer service and prioritizing user satisfaction in all interactions.
  • A collaborative mindset with a willingness to accept constructive feedback.
  • A desire to learn new technologies and systems.
  • The capability to simplify complex technological processes and provide clear, step-by-step guidance.
  • Excellent verbal and written communication skills.
Education and Experience:
  • A Bachelor's degree or equivalent experience.
  • In-depth knowledge of computer systems with 3-5 years of experience in troubleshooting hardware and software issues.
Preferred Certifications:
  • Microsoft Certified Professional
  • Microsoft Certified Solutions Expert
  • CompTIA A+ Certification
  • HDI – Desktop Support Technician
Benefits:

We provide a comprehensive benefits package that includes:
  • Medical Insurance
  • Life, Short-Term, and Long-Term Disability Insurance
  • Paid Vacation, Holidays, Sick Leave, and Personal Time Off
  • Flexible Spending Accounts (Medical and Daycare)
  • Tuition Reimbursement
  • 403(b) Retirement Plan
  • Complimentary Dental Insurance
  • Daily Community Lunch
  • Free Parking
Community Servings values diversity and believes it drives excellence. We foster an inclusive environment where everyone is welcomed and respected.

Community Servings participates in E-Verify and will provide the necessary documentation to confirm employment eligibility in the U.S.

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