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IT Support Specialist
2 months ago
Position Title: Technical/Desktop Support Engineer
Reports To: Director of Information Systems
FLSA Status: Exempt
Department: Information Technology
Community Servings is dedicated to providing medically tailored, nutritious meals to individuals facing chronic and critical illnesses, along with their families. Our commitment extends to promoting racial and economic justice and ensuring health equity across all our initiatives.
As a leading organization in the "Food is Medicine" movement, we deliver over 1 million specialized meals each year to clients experiencing health challenges and food insecurity in Massachusetts and Rhode Island. Our mission also emphasizes the importance of supporting local food systems, offering nutrition education, and running a workforce development program in food service. Over the past 34 years, we have successfully provided more than 13 million meals at no cost.
Position Summary:
The Technical/Desktop Support Engineer is responsible for delivering both remote and on-site technical assistance, engaging extensively with end-users. We seek candidates who exhibit strong technical skills, excellent communication abilities, and a willingness to learn and participate in various IT functions.
Key Responsibilities:
- Deliver exceptional customer service by promptly addressing and resolving technical issues and inquiries through various communication channels.
- Facilitate the onboarding process for new staff, contractors, and temporary employees.
- Install and maintain desktop and laptop systems, printers, and software while assessing new technological solutions.
- Monitor the performance of desktop infrastructure and propose enhancements for improved efficiency.
- Manage hardware and software inventory effectively.
- Design and conduct training sessions to inform users about IT products and services.
- Create and maintain comprehensive documentation.
- Guide users through the troubleshooting process step-by-step.
- Follow up with users to ensure their satisfaction with the support provided.
- Represent Community Servings with professionalism and integrity, contributing to the agency's mission.
Essential Skills and Qualifications:
- A strong passion for problem-solving and analytical thinking.
- A patient and friendly demeanor, with a talent for actively listening to users' concerns to provide effective solutions.
- A commitment to delivering outstanding customer service and prioritizing user satisfaction in all interactions.
- A collaborative mindset, open to constructive feedback.
- A desire to learn new technologies and systems.
- The ability to simplify complex technical processes and provide clear, step-by-step guidance.
- Excellent verbal and written communication skills.
Education and Experience Requirements:
- A Bachelor's degree or equivalent experience.
- A thorough understanding of computer systems, with 3-5 years of experience in troubleshooting hardware and software issues.
Preferred Certifications:
- Microsoft Certified Professional
- Microsoft Certified Solutions Expert
- CompTIA A+ Certification
- HDI – Desktop Support Technician
Benefits Offered:
- Comprehensive medical insurance
- Life, short-term, and long-term disability insurance
- Paid vacation, holidays, sick leave, and personal time off
- Flexible spending accounts (medical and daycare)
- Tuition reimbursement programs
- 403(b) retirement plan
- Complimentary dental insurance
- Daily community lunch provided at no cost
- Free parking available
Community Servings values diversity and strives to create an inclusive environment where everyone feels welcome. We actively promote and celebrate a wide range of lived experiences within our workforce.
Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your eligibility to work in the U.S.
