Overnight Support Specialist

2 weeks ago


Ashland, Massachusetts, United States Pine Street Inn Full time
Position Overview

WORK SCHEDULE: 40 hours, Tuesday through Saturday, from 11:45 PM to 7:15 AM. This role is critical during adverse weather conditions or emergencies.

COMPENSATION: $21.40 per hour based on experience, with an additional $2.00 per hour for shifts worked between 11:00 PM and 7:00 AM.

LOCATION: Jamaica Plain, MA

ROLE SUMMARY:

The Overnight Support Specialist is responsible for upholding the policies and procedures of Pine Street Inn to maintain a secure environment for both guests and staff. This position emphasizes direct engagement with guests, ensuring their needs are met promptly and professionally. The Overnight Support Specialist plays a vital role in facilitating housing solutions by encouraging guests to actively pursue housing options and connecting them with relevant resources.

Additionally, the Overnight Support Specialist assists guests in accessing services related to substance use, mental health, and medical care when the shelter is unable to meet their needs safely. This role requires sustained energy and focus, even in challenging situations. The Overnight Support Specialist is also tasked with entering data into the Homeless Management Information System (HMIS) and documenting reports in accordance with agency guidelines. Sound judgment is essential, and the Specialist should seek supervisory guidance when necessary.

EDUCATIONAL REQUIREMENTS:

MANDATORY:

  • High School diploma or equivalent.

PREFERRED:

  • Valid driver's license in good standing.
  • Bilingual in English and Spanish.

EXPERIENCE AND KNOWLEDGE:

MANDATORY:

  • At least one year of experience in the Human Services sector.

PREFERRED:

  • Experience administering Narcan and CPR in a professional setting.
  • Understanding of addiction, recovery, and mental health issues.
  • Familiarity with challenges faced by the homeless population.
  • Knowledge of local resources available to support guests.

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