IT Support Specialist

2 weeks ago

Ashland, Massachusetts, United States Community Servings Full time
Job Overview

Position Title: Technical/Desktop Support Engineer Reports To: Director of Information Systems

FLSA Status: Exempt Department: Information Technology

Community Servings is dedicated to engaging the community in providing medically tailored, nutritious meals to individuals and families facing chronic and critical illnesses. We are committed to promoting racial and economic justice and health equity across all our initiatives and operations.

As a leading agency in the "Food is Medicine" sector, we deliver over 1 million tailored meals annually to clients experiencing health challenges and food insecurity in Massachusetts and Rhode Island. Our efforts also focus on enhancing the local food system, providing nutrition education, and facilitating an on-site workforce development program in food service. Over the past 34 years, we have successfully provided over 13 million free, scratch-made meals.

Position Summary:

The Technical/Desktop Support Engineer is responsible for delivering both remote and onsite assistance, with significant interaction with end-users. We seek individuals who exhibit technical expertise, possess strong communication skills, and demonstrate a willingness to learn and engage in various IT functions.

Key Responsibilities:
  • Deliver exceptional customer service by efficiently addressing and resolving technical inquiries and issues through various communication channels.
  • Facilitate the onboarding process for new employees, contractors, and temporary staff.
  • Install and maintain desktop and laptop systems, printers, and software, while assessing new technological solutions.
  • Monitor the performance of desktop infrastructure and recommend improvements for enhanced efficiency.
  • Manage hardware and software inventory effectively.
  • Design and provide training sessions to inform users about IT products and services.
  • Create and maintain comprehensive documentation.
  • Guide users through the troubleshooting process step-by-step.
  • Follow up with users to ensure satisfactory resolution of issues.
  • Represent Community Servings with professionalism and integrity, contributing to the agency's mission.
Essential Skills and Knowledge:
  • A strong passion for problem-solving and analytical thinking.
  • A patient and friendly approach, with excellent listening skills to understand customer inquiries.
  • A commitment to delivering outstanding customer service and ensuring user satisfaction.
  • A collaborative mindset, open to constructive feedback.
  • A desire to learn new technologies and systems.
  • The ability to simplify complex technological processes and provide clear instructions.
  • Strong verbal and written communication abilities.
Education and Experience Requirements:
  • A Bachelor's degree or equivalent experience.
  • In-depth knowledge of computer systems, with 3-5 years of experience in troubleshooting hardware and software issues.
Preferred Certifications:
  • Microsoft Certified Professional
  • Microsoft Certified Solutions Expert
  • CompTIA A+ Certification
  • HDI – Desktop Support Technician
Benefits Offered:

We provide a comprehensive benefits package that includes:
  • Medical Insurance
  • Life, Short-Term, and Long-Term Disability Insurance
  • Paid Vacation, Holidays, Sick Leave, and Personal Time Off
  • Flexible Spending Accounts (Medical and Daycare)
  • Tuition Reimbursement
  • 403(b) Retirement Plan
  • Complimentary Dental Insurance
  • Daily Community Lunch
  • Free Parking
Community Servings values diversity and believes it drives excellence. We are committed to fostering an inclusive workforce that celebrates and promotes a variety of lived experiences.

Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your eligibility to work in the U.S.

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