Operations Support Specialist

7 days ago


Portland, Oregon, United States Emser Tile Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Emser Tile. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist in Branch Operations: Provide support to the branch team in day-to-day functioning, ensuring seamless operations and excellent customer service.
  • Customer Interaction: Greet customers warmly, ascertain their needs, and build relationships with contractors and clients.
  • Order Management: Assist with the placement of orders, refunds, and exchanges, ensuring accurate and timely processing.
  • Problem Resolution: Resolve customer complaints and issues in a professional and timely manner.
  • Branch Information: Provide accurate information about branch hours, location, and services.
  • Team Collaboration: Work closely with the Operations Manager to ensure proper customer service is being delivered and to identify areas for improvement.
Qualifications
  • Experience: Minimum 2 years of experience in operations, sales, and customer service support in a sales, retail, or distribution environment.
  • Skills: Detail-oriented, self-starter, excellent interpersonal communication skills, and ability to maintain a professional work environment.
  • Education: High school diploma, general education degree, or equivalent.
  • Physical Requirements: Ability to stand, use hands, and reach with hands and arms; walk, stoop, kneel, crouch, or crawl; sit, climb, or balance; lift and/or move up to 110 pounds.
What We Offer

Emser Tile is an equal opportunity employer and prohibits discrimination and harassment of any kind. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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