Equipment Service Consultant

2 weeks ago

Canton, Ohio, United States Southeastern Equipment Company Full time
Job Overview

Position: Service Advisor

Company: Southeastern Equipment

Southeastern Equipment is a comprehensive equipment dealership that excels in parts, service, sales, and rentals. As we continue to expand, we offer numerous opportunities for career advancement.

Key Responsibilities:

  • Quoting: Maintain accurate records, reports, and adhere to standard operating procedures.
  • Time Management: Oversee service operations, inspections, testing, and warranty processes.
  • Shop and Tool Inspections: Conduct regular evaluations of tools and shop conditions.
  • Service Understanding: Explain factory service and maintenance schedules to clients.
  • Performance Evaluation: Periodically assess the service department's performance against company objectives.
  • Collaboration: Work closely with parts personnel to ensure proper procedures and communication regarding service parts.
  • Fleet Management: Recommend service vehicle purchases and supervise the efficient use of the fleet.
  • Administrative Duties: Prepare reports, estimates, and forecasts; maintain warranty records; initiate campaigns to enhance service department profitability.
  • Team Oversight: Supervise a team of approximately 3-5 service technicians.
  • Billing and Warranty: Complete necessary paperwork related to billing and warranty claims.

Qualifications:

  • Preferred experience as a service advisor or warranty administrator.
  • Proficiency in using multiple software applications and navigating between them is essential.
  • Ability to collaborate effectively with manufacturers, vendors, customers, and technicians.
  • Demonstrated capability in managing service operations, scheduling, logistics, and communication.

Southeastern Equipment is currently unable to provide sponsorship for employment. All candidates must be legally authorized to work in the United States without the need for sponsorship.

We value diverse experiences and backgrounds, and encourage candidates with strong work histories to apply, even if their previous roles do not directly align with this position.

Compensation and Benefits: Southeastern Equipment offers competitive salaries, comprehensive benefits (including Medical, Dental, Vision, Critical Illness, Life Insurance, 401K, Wellness programs), paid time off, company apparel, and a boot allowance.

Equal Opportunity Employer: Southeastern Equipment is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.

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