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Service Consultant

2 months ago

Canton, Ohio, United States Southeastern Equipment Company Full time
Job Summary

We are seeking a highly organized and skilled Service Advisor to join our team at Southeastern Equipment Company. As a Service Advisor, you will play a critical role in ensuring the efficient operation of our service department, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Quoting and Reporting: Accurately record, report, and follow standard procedures for quoting and billing customers.
  • Time Management: Effectively manage service, inspections, testing, and warranty-related tasks to ensure timely completion and customer satisfaction.
  • Shop and Tool Inspections: Conduct regular inspections of the service shop and tools to ensure they are in good working condition and meet company standards.
  • Service Scheduling: Coordinate and schedule service appointments, inspections, and testing to optimize shop utilization and minimize downtime.
  • Customer Communication: Provide clear and concise explanations of factory service and maintenance schedules to customers, ensuring they understand their equipment's needs and requirements.
  • Performance Evaluation: Periodically evaluate the performance of the service department against company plans and goals, identifying areas for improvement and implementing corrective actions.
  • Parts and Inventory Management: Work closely with parts personnel to ensure proper procedures, records, and reports are in place for parts ordering and inventory management.
  • Vehicle Maintenance: Recommend the purchase of service vehicles, maintain the fleet, and supervise the efficient use of vehicles in the performance of service work.
  • Administrative Duties: Prepare reports, estimates, and forecasts, maintain warranty records, and initiate campaigns to increase service department profitability.
  • Team Leadership: Oversee a team of 3-5 service technicians, providing guidance, support, and coaching to ensure they have the necessary tools and resources to perform their jobs effectively.
Requirements
  • Experience: Service advisor or warranty administrator experience is preferred.
  • Technical Skills: Ability to use multiple software programs and toggle between windows is a must.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with manufacturers, vendors, customers, and technicians.
  • Leadership Skills: Ability to manage service operations, scheduling, logistics, and communications, with a focus on driving business growth and customer satisfaction.
What We Offer
  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Benefits: A comprehensive benefits package, including medical, dental, vision, critical illness, life insurance, 401(k), and wellness programs.
  • PTO and Holidays: Generous paid time off and holidays to ensure work-life balance.
  • Company Apparel and Uniforms: Company-provided apparel and uniforms to promote a professional image.
  • Boot Allowance: A boot allowance to support your work needs.
Equal Opportunity Employer

Southeastern Equipment Company is an Equal Opportunity/Affirmative Action employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.