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Service Operations Consultant

2 months ago

Canton, Ohio, United States Southeastern Equipment Company Full time
Job Overview

Position: Service Advisor

Company: Southeastern Equipment Company

Southeastern Equipment Company is a comprehensive equipment dealership that excels in parts, service, sales, and rentals. As we continue to expand, we offer numerous opportunities for career advancement.

Key Responsibilities:

  • Quoting: Maintain accurate records, reports, and adhere to standard operating procedures.
  • Time Management: Oversee service operations, inspections, testing, and warranty processes.
  • Shop Inspections: Conduct regular evaluations of tools and equipment.
  • Service Schedules: Understand and communicate factory service and maintenance timelines.
  • Performance Evaluation: Periodically assess the service department's performance against company objectives.
  • Collaboration: Work closely with parts personnel to ensure proper procedures and communication regarding service parts.
  • Fleet Management: Recommend service vehicle purchases and oversee the efficient use of the fleet.
  • Administrative Duties: Prepare reports, estimates, and forecasts; maintain warranty records; initiate campaigns to enhance service department profitability.
  • Team Oversight: Supervise a team of approximately 3-5 service technicians.
  • Billing and Warranty: Complete necessary paperwork related to billing and warranty claims.

Qualifications:

  • Preferred experience as a service advisor or warranty administrator.
  • Proficiency in using multiple software applications and managing various windows simultaneously is essential.
  • Ability to effectively collaborate with manufacturers, vendors, customers, and technicians.
  • Demonstrated capability in managing service operations, scheduling, logistics, and communication.

Southeastern Equipment Company does not provide sponsorship for employment. All candidates must be legally authorized to work in the United States without sponsorship.

We value diverse experiences and backgrounds, and encourage individuals with a strong work history to apply, even if their previous roles do not align perfectly with this position.

Compensation and Benefits:

The posted pay range reflects the salary range for all positions within this job grade. Actual compensation will consider various factors, including location, certifications, skills, and potential bonuses.

Southeastern Equipment Company offers full-time employees a competitive salary, comprehensive benefits (including Medical, Dental, Vision, Critical Illness, Life Insurance, 401K, Wellness programs), paid time off, company apparel, and a boot allowance. We are an Equal Opportunity/Affirmative Action employer, ensuring all qualified applicants receive consideration for employment without discrimination.