Customer Care Associate I

2 weeks ago

Attleboro, Massachusetts, United States Cardis Furniture & Mattresses Full time

Position Overview

The Client Support Specialists at Cardis Furniture & Mattresses are enthusiastic and approachable individuals dedicated to delivering exceptional service to our clientele. Whether managing inquiries, processing transactions, or assisting customers with their needs, the ideal candidate will embody a positive and service-oriented mindset.

Compensation

Hourly Rate: $18.00

Job Purpose

The primary objective is to excel daily by providing outstanding service and value to every customer. A Client Support Specialist I is responsible for achieving favorable results for customers, colleagues, the organization, and the communities we serve. This role is crucial in meeting the company's goals and objectives.

Key Responsibilities

To successfully fulfill this role, an individual must be capable of performing each essential duty effectively. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

  • Welcome all customers warmly.
  • Deliver customer service and administrative support for the business.
  • Identify customer needs through appropriate inquiries.
  • Address and resolve customer objections effectively.
  • Process customer orders and returns, confirm inventory status, and manage scheduled pickups and deliveries.
  • Handle transactions, including cash, checks, credit cards, and financing options for customer purchases.
  • Reconcile cash drawers and prepare deposits.
  • Maintain daily reports and manage email correspondence.
  • Act as a liaison between customers and various departments.
  • Communicate with customers regarding product availability, delivery options, and account payment statuses.
  • Assist customers in resolving inquiries, concerns, and issues related to their purchases.
  • Ensure accurate documentation of customer and product information in the system.
  • Adjust invoices due to order cancellations, merchandise returns, or price changes.
  • Support the training and development of fellow associates.
  • Adhere to all company health, safety, and quality standards, policies, and procedures.
  • Exemplify the company’s image and culture through a positive demeanor and respect for policies.
  • Participate in departmental and company meetings as required.
  • Perform additional duties as needed.

Qualifications

To excel in this position, an individual must effectively perform each essential duty and responsibility. The following qualifications are representative of the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made for individuals with disabilities.

Knowledge, Skills, and Abilities

  • Proficient communication skills in English, both verbal and written.
  • Ability to manage multiple tasks simultaneously.
  • Strong customer service orientation with excellent interpersonal skills.
  • Analytical and problem-solving abilities.
  • Detail-oriented with strong organizational skills.
  • Proficient in Microsoft Word and Excel, with a working knowledge of computer operating systems.

Core Competencies

  • Job Knowledge
  • Work Quality and Quantity
  • Customer Focus
  • Initiative and Decision Making
  • Effective Communication and Active Listening
  • Accountability and Integrity
  • Interpersonal Skills and Team Collaboration
  • Emotional Stability and Adaptability
  • Emotional Intelligence
  • Organization and Time Management
  • Creativity

Working Environment and Physical Requirements

This role is performed in an office setting within a retail environment. The position regularly utilizes standard office equipment, including computers, phones, and fax machines. The job requires a moderate amount of sitting and standing, with average mobility to navigate the office space. The individual may need to stand, sit on a counter-height stool, and climb on and off the stool when assisting customers at the counter. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Education and Experience

A high school diploma or general education degree (GED) is preferred but not mandatory. A minimum of two years of experience in customer service or retail is required.

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