Logistics Customer Support Specialist
2 weeks ago
Salary:
Eveready Express stands as a prominent name in the trucking, courier, logistics, and distribution sectors. Established in 1984, we are committed to the principles of Honesty, Integrity, and Mutual Respect.
Our expanding team currently comprises ten virtual members, alongside six on-site staff based in the USA.
Key Qualifications:
- Prior experience in customer support or dispatch within the TRUCKING SECTOR.
- Experience in the US LOGISTICS OR TRUCKING FIELD IS A REQUIREMENT.
- Proficient in spoken and written English.
- Ability to MULTI-TASK in a FAST-PACED setting, managing both phone and email communications.
- Exemplary customer service skills and a positive demeanor.
- Collaborative team player focused on achieving our collective goals.
- Experience in Recruitment, Account Management, or Onboarding is a PLUS.
Core Responsibilities:
- Managing and responding to phone calls, emails, and intercompany chat to provide quotes, enter shipping orders, and address various inquiries.
- Ensuring attention to detail regarding dimensions, pickup locations, and special instructions to meet customer requirements.
- Contacting customers to arrange delivery appointments, update on service delays, and provide wait time reports.
- Performing general administrative tasks and related duties.
Additional Skills Required:
- Proficient in MS Windows, MS Office, Google applications, and other computer-based tools.
Willingness to learn the software utilized to achieve our objectives.
Technical Requirements:
The processor should be 2.0 GHz or higher, with Intel Core 5/7 recommended for primary hardware and backup.
RAM must be at least 8 GB with a minimum of 100 GB free disk space.
A second monitor is necessary for efficient multitasking.
A headset with noise-canceling capabilities is required.
A wired internet connection with a minimum speed of 10 Mbps is essential.
Strictly no USB sticks permitted for backup ISP.
Benefits:
- Eveready offers competitive compensation, a supportive work environment, and colleagues who are always ready to assist.
- We provide an HMO with Dental Benefits for our Contractors and one dependent after the fourth month, contingent upon passing the 120-day trial period and meeting performance expectations.
Eligible staff will also receive a 13th-month pay.
Eveready Express is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth, or related medical conditions), age, veteran status, or other legally protected characteristics.
We are dedicated to promoting a culture of diversity, equity, and inclusion.
Eveready Express reserves the right to modify job duties and responsibilities as necessary. The job description provided is not exhaustive, and position functions and qualifications may vary based on business needs.
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